If you have an Indane, Bharatgas, or HP Gas LPG connection, completing your Aadhaar-based e-KYC is important to continue receiving domestic LPG refills at the regulated retail selling price with applicable subsidies. Consumers can complete biometric Aadhaar authentication using official oil company apps, including face authentication from home.
According to the Ministry of Petroleum and Natural Gas, biometric Aadhaar authentication is mandatory from October 1, 2026, for domestic LPG refill booking at the regulated retail selling price with applicable subsidy. Consumers who have already completed the authentication do not need to repeat it.
LPG Gas e-KYC Online 2026: Overview
| Details | Information |
|---|---|
| Service | LPG Aadhaar e-KYC |
| Purpose | Biometric Aadhaar authentication |
| Eligible consumers | Domestic LPG connection holders |
| Gas companies | Indane, Bharatgas, HP Gas |
| Online method | Official LPG company app and Aadhaar FaceRD app |
| Offline method | Visit your LPG distributor |
| Official website | https://www.pmuy.gov.in/e-kyc.html |
Latest Update on LPG Gas e-KYC 2026
The Ministry of Petroleum and Natural Gas has announced that biometric Aadhaar authentication is required from October 1, 2026, for domestic LPG refill booking at the regulated retail selling price with applicable subsidy.
If you have already completed biometric Aadhaar authentication, you generally do not need to complete it again. If you have not completed it, you can use the official app, visit your LPG distributor, or complete the process during LPG delivery where the facility is available.
What Is LPG Gas e-KYC?
LPG Gas e-KYC is an electronic verification process used to authenticate a consumer’s identity through Aadhaar-based biometric verification.
The process helps oil marketing companies verify LPG consumers and maintain accurate customer records. Depending on the available method, authentication may be completed using facial recognition or at a distributor through an available biometric facility.
Why Is LPG Gas e-KYC Important?
Completing e-KYC can help you:
- Complete the required Aadhaar authentication for domestic LPG services.
- Continue booking eligible domestic LPG refills at the regulated retail selling price with applicable subsidy.
- Keep your LPG consumer details up to date.
- Avoid delays caused by incomplete verification.
Important: Do not assume that your gas connection will automatically be disconnected if e-KYC is incomplete. Follow the latest instructions from your LPG company and confirm your specific consumer status with your distributor.
Documents and Requirements for LPG e-KYC
Keep the following ready before starting:
- Aadhaar card.
- Active LPG connection registered with Indane, Bharatgas, or HP Gas.
- Smartphone with a camera, if using face authentication.
- Official LPG company app.
- Aadhaar FaceRD app, if required by the official authentication process.
- Internet connectivity and access to your registered LPG consumer account.
Make sure you download apps only from official sources.
How to Complete LPG Gas e-KYC Online from Home
You can complete the process using your LPG company’s official mobile app. The exact screen names and steps may vary by app version.
Step 1: Identify Your LPG Company
First, confirm which company provides your connection:
- Indane Gas
- Bharatgas
- HP Gas
Step 2: Download the Official LPG App
Download the relevant app from the official app store.
| LPG Company | Official App |
|---|---|
| Indane | IndianOil ONE |
| Bharatgas | HelloBPCL |
| HP Gas | HP PAY |
Step 3: Install Aadhaar FaceRD if Required
If the app’s official e-KYC process requires Aadhaar face authentication, install the Aadhaar FaceRD app from the official app store.
The Pradhan Mantri Ujjwala Yojana website provides guidance on completing face-based biometric Aadhaar authentication through the oil company app and Aadhaar FaceRD app.
Step 4: Log In to Your LPG Account
Open your company’s official app and log in using the required consumer details. Locate the e-KYC, Aadhaar authentication, or biometric verification option.
Step 5: Complete Face Authentication
Follow the instructions displayed in the official app. If face authentication is supported for your account:
- Grant the required camera permissions.
- Position your face according to the on-screen instructions.
- Complete the face scan in suitable lighting.
- Wait for the authentication result.
Do not share your Aadhaar OTP or other authentication details with unknown people.
Step 6: Confirm Your e-KYC Status
After completing the process, check the confirmation message or status shown in the app. If verification fails, follow the instructions provided or contact your LPG distributor.
How to Complete Indane Gas e-KYC
For Indane consumers:
- Open the IndianOil ONE app.
- Log in to your account.
- Find the applicable LPG e-KYC or Aadhaar authentication option.
- Follow the instructions for biometric or face authentication.
- Check the final status displayed in the app.
Official website: https://iocl.com/
How to Complete Bharatgas e-KYC
For Bharatgas consumers:
- Open the HelloBPCL app.
- Log in using the required account details.
- Look for the LPG e-KYC or Aadhaar verification option.
- Follow the authentication instructions.
- Confirm whether verification was successful.
Official website: https://www.bharatpetroleum.in/
How to Complete HP Gas e-KYC
For HP Gas consumers:
- Open the HP PAY app.
- Log in to your account.
- Find the relevant LPG e-KYC or Aadhaar authentication facility.
- Follow the on-screen instructions.
- Check your verification status.
Official website: https://www.hindustanpetroleum.com/
Note: App menus and features may change. If you cannot find the e-KYC option, contact your LPG distributor or use the official e-KYC guidance page.
How to Check LPG Gas e-KYC Status
To check whether your e-KYC has been completed:
- Open your LPG company’s official app or website.
- Log in to your consumer account.
- Look for the Aadhaar authentication, e-KYC, or customer profile section.
- Check the status or confirmation message.
- If the status is unclear, contact your distributor and ask them to verify your records.
Avoid relying on unofficial websites that ask for sensitive personal information.
What If You Cannot Complete e-KYC Online?
If online face authentication fails or your phone does not support the required process, you can:
- Visit your LPG distributor and ask about the available biometric authentication facility.
- Ask whether authentication can be completed during delivery.
- Contact your LPG company’s official customer support.
- Check the official government e-KYC page for updated instructions.
Official e-KYC information: https://www.pmuy.gov.in/e-kyc.html
What Happens If You Do Not Complete LPG e-KYC?
Consumers who have not completed biometric Aadhaar authentication should check their status and follow the instructions issued by their LPG company.
According to the government’s published guidance, consumers who are unwilling or unable to complete biometric authentication may still be able to receive LPG under specified conditions. They must register their choice through the oil marketing company’s digital channels, and the applicable supply may be at market price without subsidy using 5 kg or 10 kg cylinders, subject to local availability. Confirm the latest rules with your LPG company before making a decision.
Beware of LPG e-KYC Scams
Be careful of fraudulent messages and calls claiming that your gas connection will be blocked unless you immediately click a link or pay a fee.
- Use only official LPG company apps and websites.
- Do not share Aadhaar OTPs, banking PINs, or passwords with callers.
- Do not install unknown APK files sent through WhatsApp or SMS.
- Never pay an unknown person to complete e-KYC.
- Contact your distributor if you receive a suspicious message.
Important Official Links
| Service | Official Link |
|---|---|
| LPG e-KYC guidance | https://www.pmuy.gov.in/e-kyc.html |
| Pradhan Mantri Ujjwala Yojana | https://www.pmuy.gov.in/ |
| IndianOil / Indane | https://iocl.com/ |
| Bharat Petroleum / Bharatgas | https://www.bharatpetroleum.in/ |
| Hindustan Petroleum / HP Gas | https://www.hindustanpetroleum.com/ |
Frequently Asked Questions (FAQs)
1. Can I complete LPG Gas e-KYC online from home?
Yes. You can complete face-based biometric Aadhaar authentication from home using your LPG company’s official app and Aadhaar FaceRD app, where supported.
2. Is LPG Gas e-KYC mandatory in 2026?
The government has announced that biometric Aadhaar authentication is mandatory from October 1, 2026, for domestic LPG refill booking at the regulated retail selling price with applicable subsidy. Check the latest official guidance for your specific circumstances.
3. Do I need to complete e-KYC again if it is already done?
No. According to the Ministry’s announcement, consumers who have already completed biometric Aadhaar authentication do not need to repeat it.
4. Is there a fee for LPG e-KYC?
Use the official app or contact your distributor to confirm any applicable service requirements. Be cautious of people demanding money through unofficial links or personal accounts.
5. What should I do if face authentication fails?
Try again by following the official app’s instructions. If the issue continues, contact your LPG distributor or ask about completing biometric authentication through an available alternative.
6. Will my LPG connection automatically be cancelled if I do not complete e-KYC?
Do not assume that your connection will automatically be cancelled. The rules may affect eligibility for the regulated price and subsidy, so confirm your status and options with your LPG company.
